Health Advisor - East Midlands

Pertemps Medical Professionals, following successful Projects across England, Scotland and Wales have been we have been awarded a new contract for Health advisors within East Midlands and surrounding areas.

As one of the UK's leading NHS Framework supply agencies and approved suppliers to all the major Hospital Groups, we have an unprecedented selection of roles available for immediate start.

Job Description

The health advisor will be part of a multi-professional/skilled team including clinical and support staff providing accessible health services to the population across East Midlands and surrounding areas. A commitment to quality service and excellence in all that the service undertakes are integral to the role and the development of the service.

• Answering calls from the general public in an efficient and courteous manner using agreed NHS Pathways and 111 policies, protocols and standards.
• Accurately recording, checking or amending details on the call logging computer systems.
• Signpost patients to the appropriate care using the Directory of Services where appropriate.
• Triage patient calls using the NHS Pathways triage system.
• Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
• Maintain a tidy office/call centre at all times.
• Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner.
• Adhere to all procedures, protocols and other relevant memorandum as appropriate.
• Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service.
• Attend training and meetings as and when required to do so by Management.
• Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
• Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff.
• Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other sites if needed.

Person Specification

Experience - Essential

Previous experience within Customer Service Possess excellent communication skills and telephone manner Work quickly and accurately under pressure Demonstrate a caring and professional attitude at all times Be motivated, passionate, positive, resilient and determined to provide the best care Excellent attention to detail.

Job Role Requirements

• You must have Right to Work in the UK
• Must have the willingness to contribute to the department and interact with busy teams
• Able to work a variety of shift patterns

If you are interested in finding out more, then please do not hesitate to contact Jack Bruno or Sonny Brown on 0203 2255 999 option 3 or simply respond to this AD with your up to date CV we will call you.

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