Customer Advisor

Customer Advisor

124100708

£10.63 Per Hour

Full Time

Temporary

Wolverhampton, West Midlands

Banking

Posted about 1 month ago

Expires in 1 month

Job Description
Customer Advisor - Business Banking
Location: Wolverhampton
Pay rate: £10.63 per hour
One of the largest brands in the financial industry with customers all around UK is looking for Customer Advisors for their Business Banking Department in Wolverhampton. Our client is shaping the future of their industry. Join them to shape how customers are supported now and for years to come.

Deliver an excellent customer experience for new to bank customers, supporting customers through the process of opening their Business Accounts as well as helping deepen customers' relationship with the Bank by identifying and meeting their financial and service needs via a range of channels where appropriate. Help Britain prosper and ensure customers receive fair outcomes, are dealt with efficiently and with the highest level of customer service, including our vulnerable customers. Support our priorities and act in line with the Group Values, Behaviors and Codes of Responsibility.
Job Role:
This is a 6 months temporary role customer advisor role within the Business Banking department starting on 18/07/2022 with the potential to be extended or turned into a permanent role depending on availability.
The pay rate is £10.63 per hour and your wages will be paid monthly.
You will work between the hours of 7am to 8pm (7 hours per day plus 1 hour lunch which totals 8 hours) and 1 in 4 Saturday's (5 hours) between 9am and 2pm, with a day off during the week.
Total of 35 hours per week.
During your first 6 weeks following the start date you will receive excellent paid training (Monday - Friday 9am-5pm).
Key Responsibilities:
Deliver a high level of customer experience by ensuring customer needs are met, delivering fair outcomes and making appropriate referrals for additional needs when they have been established to build and deepen customer relationships.
Take ownership of customer applications, forward planning and diary management to ensure customers are dealt with quickly and professionally and their needs can be met at a time of their choosing via an appropriate channel.
Deliver an excellent customer experience over the phone (inbound & outbound) to ensure our customer's need are met to the highest standard.
Effectively comply with the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers.
Keep up to date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent and accredited to undertake your role.
Comply with all role competency requirements and focus on our customers' experience to consistently deliver fair outcomes for our customers.

Job Requirements:
Good communication skills- oral and written
Business acumen and attention to detail
Collaborative working with all colleagues
Risk, compliance and regulatory management
What's in it for you?
Excellent training
Great rates of pay
Possibility of extension of contract
The opportunity to work alongside a fantastic, supportive, fun team
So, if you're interested in learning, growing and developing, then this could be the place for you.
If you think you're right for the role, apply now and see where your career could go with one of the UK's largest financial services groups.

For queries regarding the role's details or recruitment process email us at lbgresourcing[at]pertemps.co.uk
If you are successful, you will be required to pass a CREDIT CHECK and DBS CHECK

Leanne Pike

Leanne.Pike@pertemps.co.uk

01189 500580

Division 124

Pertemps Onsite Reading

Jobs With Pertemps

Recommended Jobs

£23,000 Per Annum

Birmingham, West Midlands

Permanent

Posted 9 days ago

Ref 041227772

View Details

£10.63 Per Hour

Wolverhampton, West Midlands

Temporary

Posted about 1 month ago

Ref 124100698

View Details

£24,000 - £26,000 Per Annum

Wolverhampton, West Midlands

Permanent

Posted 6 days ago

Ref 042116215

View Details