Quality Lead

Exciting opportunity alert! Join our team at Thames Water. We seek a talented individual to join our small Integrated Management System (IMS) team. As a key member, you will play a vital role in developing, maintaining, and enhancing our management systems to ensure compliance with legal and regulatory standards.

If you are passionate about ensuring operational excellence, compliance, and continuous improvement, this role is perfect for you! Please apply now to join our dynamic team at Thames Water and contribute to our commitment to sustainability and regulatory compliance.

What you’ll be doing as a Quality Lead

• Maintain the external certification of the company management systems.
• Review and support the development of documented business processes and procedures to ensure compliance with regulations and environmental permit requirements and achieve business plans and regulatory targets.
• Work with key internal colleagues to identify enhanced integration and improvement areas and ensure compliance with existing processes, procedures, and permit requirements.
• Provide a lead role in internal audits, including developing the internal audit programme, undertaking internal audits and reporting.
• Provide a lead role in external audits, including engagement with the external auditor, coordination and briefing of internal stakeholders for audit interviews and site visits and management of non-conformities.
• Help drive the company to learn from its non-conformances and embed that learning to prevent reoccurrence.
• Manage and maintain the management system and action-tracking databases.
• Help run the annual management review meeting.
• Provide specialist advice on management systems and deliver awareness training.
• Support the preparation of ad-hoc regulatory responses relating to the Management System.

Hybrid– Clearwater Court, Reading – you will be required to be in the office or on-site two days a week and as the business requires you to.

36 hours a week, Monday through Friday.

The successful candidate would benefit from transport access and a driving licence for this role.

What you should bring to the role

• Knowledge of management systems and relevant ISO Standards in the utilities industry.
• Working background in scoping and delivering internal audits.
• Knowledge of coordinating and leading external ISO audits.
• Ability to develop and maintain effective relationships with internal colleagues, managers, senior leaders, and external stakeholders.
• Be a leader and support the embedding of change. You must be able to influence and drive the right culture and behaviours regardless of seniority or rank.
• Background in document/report writing skills.
• Confident in designing, improving and implementing processes and standards.

What’s in it for you?

• Competitive salary from £45,000 to £58,000 per annum.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complimentary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.