Field Operations Specialist

We have an exciting opportunity at Thames Water to join our Home Counties Waste Network team as a Field Operations Specialist.

Your role will be to carry out investigations into complex operational problems within our waste network and deliver efficient solutions.   You will also take a leading role in delivering an excellent customer experience and driving a culture of health and safety.

What you’ll be doing as the Field Operation Specialist

• Working alongside both field and office teams, you will coordinate complex planned and reactive technical activities to ensure maximum effectiveness and minimal customer impact.
• You will be the main point of contact for any emergency works required in your area and will be responsible for ensuring that contractors are working safely and in compliance with business procedures, whilst minimising impact on our customers.
• Ensure a great customer experience is delivered by always considering customer impact during remedial works. Work closely with the customer team to investigate and resolve customer complaints.
• Carry out contractor auditing; ensuring that all works undertaken meet the Thames Water Health, Safety and Wellbeing standards and are in line with business requirements.
• Work in collaboration with our delivery partners to deliver asset maintenance activity.
• Identify business risks as appropriate and record / monitor / resolve them in line with the company risk management procedure.
• Promote a culture of health and safety as well as continuous improvements across your region.
• Take part in our regional network Out Of Hours Standby rota, to oversee emergency work.

Base Location: Hybrid – Hockford STW (GU24 0DE)

Working Pattern or hours: 36 hours

Requirements for the role: Valid UK driving license

What should you bring to the role?

• Good technical civil experience, ideally in Waste infrastructure, would be beneficial but not essential.
• Skilled in finding cost-conscious solutions to complex network issues.
• Have a zero-compromise approach to health and safety and must be persistent in your methods.
• A full UK driving license is essential.
• Have previous experience working and managing the activity of third-party contractors.
• Have good verbal and written communication skills, to interact with your colleagues and customers/stakeholders.
• Competent at using appropriate company IT systems and office software.

What’s in it for you?

• Competitive salary up to £45,000 per annum depending on previous experience
• Annual Leave: 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.