Job Description

We are looking for an experienced Customer Service Administrator to join a friendly team based in Stratford-upon-Avon.

The company is a leading provider of medical supplies dedicated to improving patient care through their high-quality products and exceptional customer service. They are committed to innovation, excellence, and building long-lasting relationships with their clients. Joining the team means being part of a company that makes a difference in the healthcare industry.

Salary: £24,000- £26,000 DOE
Working hours: Monday – Thursday 8:30am – 5:00pm and Fridays 8:30am – 3:00pm
Free parking on site

Purpose of Job

Provide an excellent first point of contact experience
Maintain high levels of customer care and relationships
Answer all calls, emails, customer queries within 48 hours
Global contact within CST
Cross functional working across customer service team
Ad hoc administrative support for the UK Sales team
Sales Order Processing using our ERP system, Oracle JDE Enterprise One

Responsibilities
To provide administrative support within the Customer Services Team:

Answering of telephone and assisting with customer and patient enquiries
Raising sales invoices
Daily filing of orders, invoices and delivery notes
Processing sales orders using JDE SOP system
Respond to all enquires in shared orders mailbox
Ordering of office stationery and refreshments for visitors
Daily processing of customer orders from orders inbox
Processing any items required by the sales team to go to dispatch
Maintain records of Trial machines in conjunction with the sales team
Point of contact for all overseas customers
Issue all credits for any customer returns
Respond to emails in personal inbox
Assist with credit control when customers are on credit hold
Respond to phone calls for the wider organisation
Organise lunch and refreshments for external visitors when required
Assisting with organisation and administration of UK education/study days organised by the UK sales team
Assist sales team with regular customer and partner update meetings
Any other administration tasks that are required

Minimum Key requirements

Good numeracy and literacy skills with a minimum of GSCE Mathematics and English Language.
Customer service experience preferred
Strong relationship building
Must be self-motivated, highly organized, diligent and able to work well as part of a small team
A high attention to detail is crucial due to the nature of business and handling of patient prescription information
Customer focussed
Polite with a can-do attitude.
Good IT skills to include using a Sales Order Processing system, Excel and Word.
Excellent verbal and written communication skills

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