Housing Officer

Job Title: Housing Officer
Department: The Economy Department
Reports to: Housing Manager
Location: Hammersmith & Fulham
This role will be a fully onsite/Office based role
Locaiton: Hammersmith and Fulham 

Join Us in Transforming Communities with Hammersmith & Fulham Council

Are you passionate about creating safe, thriving neighbourhoods? Do you have the drive to empower residents and improve lives? We’re thrilled to partner with Hammersmith & Fulham Council, one of London’s most dynamic boroughs, to find a Housing Officer who will play a pivotal role in shaping vibrant communities where people truly want to live.
This isn’t just another Housing Officer role – it’s your chance to make a meaningful impact. With a strong focus on innovation, collaboration, and resident empowerment, you’ll be at the heart of a team committed to excellence in housing and neighbourhood management.
Hammersmith & Fulham is a borough that leads with ambition, diversity, and opportunity. From its iconic landmarks to its strong community networks, the area is brimming with potential – and you can be part of its transformation.

Why Join Us?

Collaborative Innovation: Work with passionate teams and stakeholders to create sustainable, people-focused housing solutions.
Impact at Scale: Manage and shape a neighbourhood, fostering safety, satisfaction, and pride among residents.
Professional Growth: Gain invaluable experience in housing management while developing expertise in legislation, safeguarding, and community engagement.
Meaningful Work: Every decision you make helps improve lives and supports the Council's mission to build thriving communities.

What You’ll Do

As a Housing Officer, you will:
Champion Residents’ Needs: Build strong relationships with residents, addressing their housing concerns and empowering them to sustain their tenancies.
Ensure Tenancy Compliance: Manage tenancies, leases, and licences within your patch, taking action to address breaches, illegal sub-letting, or anti-social behaviour.
Promote Safety: Identify and report fire safety risks, provide advice, and collaborate with internal teams to reduce hazards.
Lead Tenancy Audits: Visit homes to gather intelligence and ensure our housing stock meets the needs of our communities.
Resolve Issues Swiftly: Tackle complaints, tenancy changes, and disputes with professionalism, compassion, and adherence to housing law.
Make a Real Difference: Support vulnerable residents, respond to emergencies, and play a critical role in safeguarding their wellbeing.

About You

We’re looking for a dynamic individual who:
Thrives on building connections and delivering exceptional customer service.
Brings a deep understanding of housing legislation, tenancy management, and estate best practices.
Excels at problem-solving, handling complex cases, and working collaboratively with stakeholders.
Demonstrates a strong commitment to equality, safeguarding, and making a positive impact in communities.
Is agile and responsive, with the flexibility to handle out-of-hours emergencies when needed.
Your Skills & Expertise
Comprehensive knowledge of housing law and policies.
Outstanding communication and relationship-building abilities.
Experience in managing tenancies, addressing breaches, and taking legal action when required.
Competence in IT systems and data management, ensuring confidentiality and efficiency.
A proactive, resilient, and adaptable approach to challenges.
Perks of the Role
A competitive salary within the PO1 grade.
Opportunities for ongoing training and development.
The chance to work in one of London’s most vibrant and ambitious boroughs.
A supportive team environment that values innovation and collaboration.

Ready to Make a Difference?

If you’re ready to take on a unique role where every day brings new challenges and opportunities, we’d love to hear from you! Be part of a forward-thinking team that’s redefining housing services in Hammersmith & Fulham.

Apply today and help us build a borough where everyone feels proud to call home!