Voice Technology Lead

804102116

£60,000 - £65,000 Per Annum

Full Time

Permanent

Redhill, Surrey

Utilities

Posted 23 days ago

Expires in 21 days

Job Description
We have been approached to source an exceptional Head of Field Operations to lead a small and growth field service and installations team who cover the south of the country.

You will already be experienced in leading field based teams within a customer facing environment and in post will have the following responsibilities:
  • End to end delivery of high quality in home Customer service and installations through effective supervision of a field management team.
  • Use analytical data to identify the root cause of Customer complaints and develop action plans to address.
  • Deliver and manage a plan to maintain performance of SLA’s 24/7, 365 days including operational peaks.
  • Ensure that all Customer facing work is completed in a compliant and safe manner to time and budget
  • Lead, motivate, inspire and recruit a capable customer focused, technically proficient service team
  • Monitor weekly and monthly performance, reporting to the Managing Director in relation to performance, identifying any issues and provide corrective action.

This role is a mix of office, field and homebased working but will require someone within commutable distance to our clients Head Office.

This is a rewarding role within a progressive and professional organisation who pride themselves on the delivery of excellence in service.

Guy Masters

0845 519 3310

Division 804

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