Customer Service Advisor

• To ensure that all relevant KPI’s and trackers are kept up to date.
• To take responsibility for the co-ordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner.
• To respond to Distribution related customer claims within agreed timescales.
• To act as the first point of contact for all customer service-related queries (email or phone) providing a proactive interface between our customer services teams
• To provide details of delivery information and documentation, including POD’s (Proof of deliveries) when requested
• Reporting quality incident to customers (NCR’s (Non-Conformance Reports)
• Knowledge of Good Distribution Practise (GDP)
• Recording / raising TIP’s (Deviations to process)
• Work as part of the office support team
• Responsible for own personal Health and Safety as well as ensuring the work area within which they and their teamwork is safe and in line with Health and Safety standards.
• Assist in the implementation of relevant projects when necessary.
• Report any Health and safety issues to Line Manager.
• Also any other reasonable duties assigned by your Line Manager.

• Experience of pharma & healthcare supply chain
• Experience in Contract Logistics warehouse administration with the ability to deal with both internal and external customers
• Excellent communication and organisational skills.
• Self-starter capable of working with minimum supervision.
• Flexible and able to work accurately under pressure in a very busy environment.
• You should be a team player with the self-drive to be pro-active and add value in a dynamic and changing organisation.
• You should be a proficient MS Excel user and familiar with working on Stock Management System.
• Knowledge of Good Distribution Practice
• Excellent attention to detail and excellent record keeping skills

• Working Week: Monday to Friday
• Working Hours: 09.00am - 5.00pm
• Hourly Rate: £11.44 per hour
• Duration: Temp to Perm (After 12 weeks)

If you have the above experience within your employment, and are actively looking for your next step, please apply now with your CV and we will be in touch! 

We look forward to hearing from you.