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At Pertemps,
The average salary for:

Contact Centre Adviser
is £24,000

Salary Ranges for this role

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Avg Salary

How has the Average Contact Centre Adviser annual salary changed in the last 2 years?

The average annual salary for a Contact Centre Adviser is £24,000. Salary estimates are based on jobs posted to Pertemps for Contact Centre Adviser jobs.

JOB DESCRIPTION

A Contact Centre Adviser, also known as a Customer Service Adviser or Contact Centre Representative, is a professional responsible for managing and responding to customer inquiries, concerns, and requests through various communication channels within a contact centre setting.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Acquire and maintain knowledge of products or services to assist customers effectively..
  • Adhere to predefined call scripts or guidelines to ensure consistency in communication..
  • Answer incoming calls from customers seeking assistance, information, or support..
  • Engage with customers through various communication channels, including phone calls, emails, and online chat..
  • Enter and update customer information accurately in databases or customer management systems..
  • Focus on providing excellent customer service to enhance customer satisfaction and loyalty..
  • Maintain accurate records of customer interactions, inquiries, and resolutions..
  • Make outbound calls for follow-ups, surveys, or to provide updates as needed..
  • Provide information, troubleshoot issues, and address customer inquiries with a focus on resolving concerns..
  • Use critical thinking and problem-solving skills to address complex customer issues or escalate when necessary..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

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