£26,000 - £28,000 Per Annum
Full Time
Permanent
Telford, Shropshire
Administration
Posted 9 hours ago
Expires In 29 Days
Job Description
We have a great opportunity for a proactive and detail-oriented Customer Order Coordinator to join a friendly, dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys working collaboratively, and is keen to develop a deep understanding of customer order processes, products, and systems.
What you’ll be doing:
- Manage and process customer orders – directly or via sales teams or customer portals.
- Monitor shared team inboxes, ensuring emails are handled efficiently and professionally.
- Review orders against business and production guidelines, ensuring accuracy and alignment with factory capacities.
- Spot inconsistencies or issues with product codes or order details and proactively seek resolution before processing.
- Juggle multiple priorities – handling live customer queries, processing new orders, and supporting the team in a busy, fast-moving environment.
- Learn to navigate SAP and understand how orders flow from entry to completion and invoicing.
- Ensure data is handled and stored correctly, in line with GDPR and company policies.
- Keep customer platforms up to date, accurately entering and retrieving information as needed.
- Contribute ideas to help improve processes within the team and across the business.
- Strong organisational skills with an eye for detail
- Excellent written and verbal communication
- A proactive mindset and willingness to learn
- Ability to multi-task and remain calm under pressure
- Experience in customer service, sales support, or order processing (SAP knowledge is a plus)
- Comfortable using multiple systems, platforms, and portals
- A collaborative team player with a continuous improvement approach
This is an office based role working Monday to Friday
Mandy Erasmus
Mandy.Erasmus@pertemps.co.uk
01952 290 432
Division 033
Pertemps Telford
Suite 2 & 3
Hazeldine House
Central Square
Telford
Shropshire
TF3 4JL
01952 290432
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