£13.34 - £14 Per Hour
Full Time
Temporary
Wolverhampton, West Midlands
Logistics And Distribution
Posted 22 hours ago
Expires In 28 Days
Job Description
Location: Wolverhampton
Hours: 30 hours per week ( well include some weekends )
Are you a people person with a passion for delivering excellent customer service? Join our fast-paced logistics team and become a vital part of our customer service contact centre!
About the Role:As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing support and resolving queries related to deliveries, orders, and logistics services. You’ll work as part of a dedicated team to ensure every customer experience is smooth and efficient.
Key Responsibilities:
- Respond to customer queries via phone, email, and live chat
- Provide accurate information on delivery status, product queries, and service issues
- Handle complaints with professionalism and escalate when necessary
- Log and update customer records in our internal system
- Collaborate with internal teams to resolve issues quickly and effectively
- Previous experience in a customer service role (contact centre experience desirable)
- Basic IT skills (able to navigate email, CRM systems, and online tools)
- Excellent communication skills, both written and verbal
- A calm, patient, and friendly manner under pressure
- Willingness to work weekends as part of a rotating shift pattern
- Supportive team environment
- Full training provided
- Opportunities for career development
- Employee benefits and incentives
Tim Sutherland
Tim.Sutherland@pertemps.co.uk
01902 772222
Division 036
Pertemps Wolverhampton
83 Darlington Street
Wolverhampton
West Midlands
WV1 4JD
01902 772222
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