Parts Advisor

Parts Advisor
Salary: £25,000 (On Target Earnings: £31,000)
Hours: 08:00 - 17:30, Monday to Friday, with 1 in 4 Saturdays

We are looking to recruit a Parts Advisor to join our client's team in Solihull. In this role, you'll play a key part in supplying automotive parts to the public, trade customers, and our in-house workshops. This position is ideal for a motivated individual with experience in the industry and a passion for delivering top-notch customer service for a prestigious car brand.

Key Responsibilities:

• Order Preparation: You will handle the pre-picking of parts for workshop job cards, process customer orders, and check stock availability in response to various enquiries.
• Sales and Customer Service: You will build and maintain strong customer relationships through inbound/outbound calls, walk-in customers, and online enquiries by offering excellent product knowledge and creating a positive first impression.
• Stock Control: You'll ensure that consumables and service parts are regularly restocked, enabling a quick turnaround for our workshop, other departments, and trade/retail customers.
• Warranty and Administration: Manage warranty claims related to parts issues and ensure all related administration, including customer records and invoicing, is completed accurately and promptly.

About You:

• Previous experience in a similar role, ideally within a Motor Factor, franchise, or specialist parts company.
• A confident and resilient individual with the drive, energy, and talent to succeed.
• Well-presented with a positive attitude and strong desire to excel.
• Ability to quickly establish rapport and build relationships with customers.

Benefits:

• 25 days holiday plus bank holidays
• Company pension scheme
• Wellness programme
• Sick pay
• Group life insurance
• Staff discounts on car servicing
• Discounts at retailers, restaurants, cinemas, and holidays
• Long service and loyalty incentives
• Staff referral scheme
• Opportunities for in-house, manufacturer, and professional qualifications
• Free on-site parking
• Company events and activities

If you possess the required skills and experience for this role, we invite you to apply and become part of a dynamic team.? Please click apply or contact Stacey Weatherstone at Birmingham Industrial Hagley Court to find out more!?