PPT Services manager

PPT Services Deputy Manager

Location: Edgbaston, Birmingham

Contract: Full Time 9am-5pm Monday-Friday, 3-6 months

Salary: £16.10 per hour

About the Role:
We are seeking a dynamic and experienced PPT Services Deputy Manager for a prestigious educational organisation. This role involves supporting the Post, Portering, and Transport (PPT) Services department, known for its award-winning service and commitment to sustainability. The department provides comprehensive logistics solutions, ensuring first-class service in the movement of students, staff, freight, furniture, and mail.
 
Key Responsibilities:

• Assist the Services Manager in achieving departmental goals focused on sustainability and customer satisfaction.
• Manage the distribution and collection of internal and external mail (3 million items annually), the educational organisation fleet (114 vehicles), external vehicle/coach hires (3000 annually), and portering services.
• Implement Key Performance Indicators (KPIs) and best practices, identify areas for improvement, and support teams in delivering exceptional service.
• Provide effective leadership and management, including workload reviews, resource allocation, training, performance management, and staff development.
• Develop and communicate new policies and procedures, conduct inductions, and participate in recruitment and selection processes.
• Oversee quality control for external vehicle hires, leasing, purchasing, and mail services, ensuring optimal service standards and value for money.
• Ensure the educational organisation fleet complies with Department of Transport guidelines and legislative requirements.
• Maintain and operate complex machinery and bespoke business systems, recommending updates as needed.
• Coordinate departmental Health and Safety, including Managing Occupational Road Risk.
• Collaborate with the educational organisation’s Insurance Manager to ensure fleet compliance, vehicle insurance, and accident reporting.
• Provide expert advice on tariffs and services, liaising with various educational organisation departments to ensure efficient and cost-effective service.

 
Qualifications and Experience:

• Proven organizational, coordination, and team-management skills with the ability to manage large workloads across multiple areas.
• Experience in managing supplier relationships and utilizing management information statistics to review services.
• Extensive experience in leading successful teams and developing leadership skills.
• Strong negotiation and persuasion skills with the ability to anticipate and shape team/service direction.
• Excellent written communication skills, ensuring clarity and accuracy.
• Ability to coordinate and motivate a team across multiple locations to meet processes and timelines.
• Problem-solving skills to handle departmental queries, implement procedures, and proactively address operational challenges.
• Effective communication skills to establish and maintain relationships across the educational organisation and with key stakeholders.

 
How to Apply:
This is an exciting opportunity for a proactive leader with a passion for sustainability and excellence in service delivery. If you are interested in this exciting opportunity, please click apply now.