Job Description

Corporate Customer Service Executive
£12.02ph - Temporary to Permanent
Edgbaston

Key Responsibilities & Duties

The role includes, but is not limited to, the following duties:
Managing the company email inbox and telephone.
Recording and logging the outcomes of all customer communications in MS Excel.
Tracking and managing the resolution of reported issues.
Building close working relationships with relevant team members and departments.
Preparing and issuing regular reports on identified issues.
Writing clear and concise communications to customers.
Ensuring proper allocation of work to the appropriate team members.
Coordinating and balancing the schedules of team members.
Ensuring the availability of necessary materials for resolving issues.
Maintaining reasonable timelines for resolving customer issues and keeping customers informed throughout the process.
Following the procedures for handling complaints and escalated issues.
Referring challenging or complex customer issues to the appropriate manager.
Conducting follow-up satisfaction calls to customers.
Meeting and greeting clients and customers in the office.

Skills:

Proven experience in a similar role is highly desirable.
Exceptional telephone and administrative skills.
Ability to prioritise workload effectively.
Ability to maintain customer confidentiality.
Excellent verbal and written communication.
High proficiency in MS Office programs.
Ability to present a credible and professional image to colleagues and customers.
Self-motivated and proactive.

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Customer Service Executive

Job Description