Tenancy sustainment Assistant

Main Duties
·         Manage, prioritise and take ownership of your own caseload 
·         Have an understanding of the Housing Allocations Policy
·         Process housing register applications and change of circumstances
·         Work collaboratively to maintain the housekeeping of the housing register
·         Communicate effectively with internal and external customers in a professional manner by telephone, letter, email or face to face
·         Liaise with Registered Social Providers with regard to advertising properties and supply / collection of information
·         Maintain a series of email inboxes and process emails accordingly
·         Update and maintain a range of manual and computerised information systems
·         Produce spreadsheet’s newsletters and shortlist’s to enable the allocation of properties
·         Undertake duties to end tenancies, including processing scripts, raising void, contacting customers for keys returned late, liaising with relevant Teams
·         Provide support and cover for other team members as required
·         Provide support to TS Advisors and TS Officers as required
·         Organise printing of literature


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