Job Description

Customer Service Administrator
12 month contract
42.5 hours
£26,000 - £30,000 dependant on experience

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? I have the job for you!

As a dedicated customer service administrator you will strive to ensure optimum customer service is delivered to the client, providing information on products and services, with a combined mix of administrative duties involved.

This role will also suit candidates that have experience in account management or sales administration.

Duties and Responsibilities:

Manage customer orders and queries: Handle all customer orders and inquiries with efficiency and professionalism.
Deliver accurate administration: Ensure precise administrative work from the initial enquiry through to completion.
Manage customer complaints: Address and resolve customer complaints promptly and effectively.
Ensure accurate documentation: File all documentation accurately on a daily basis.
Qualify customer needs: Improve service standards by accurately identifying customer needs and spotting opportunities for additional requirements to generate revenue.
Upsell products: Engage in upselling products and maintain regular contact with customers to check on further requirements.

Experience:

Previous experience in a customer service focused environment, or in account management/sales administration
Must be able to deliver a high standard of customer service
Proficient in Microsoft Office
Have great attention to detail
Strong organisational skills

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