French Customer Advisor

Est-ce que tu parles français ? cherchez-vous à utiliser vos compétences linguistiques dans un nouveau rôle, si c'est le cas, lisez la suite

Our client who are a long-established manufacturing company are looking for a French Speaking Customer Service Advisor to join their team in Central Bristol
Working Hours 07.45 - 16.00 Monday - Thursday 07.45 - 13.00Friday
You will work for a fantastic team and every Friday you get to finish work at 1pm to start your weekend
Salary £31,500
12 months fixed term contract with the possibility of being extended
Main Duties
o Provide an accurate and efficient quotation service aiming to send out quotes within 48 hrs, meeting agreed deadlines and following up all quotations on a planned basis with the relevant Business Managers, updating the CRM package as appropriate.
o Input data into the CRM package, ensuring accuracy.
o Gain a general knowledge of all products, their application and pricing.
o Provide fast and accurate information to customers, demonstrating excellent customer service at all times.
o Deal with all customer enquiries and complaints within the designated geographic areas in a professional manner within 48hrs.
o Liaise with and support field sales staff, make travel arrangements.
o Proactively search on the database for customers' sites where AFG tests may be required, inform the relevant field sales staff, make appointments as appropriate.
o Scheduling installations in designated territory and making travel arrangements.
o Co-ordinating Service Technician's appointments on the Installation Calendar, organising installation documents and client paperwork
o Generation of PCET reports and ensuring information is passed to the customer within a reasonable time.

Skills Required to be successful

o Experience in a fast-paced Customer Service oriented position.
o Computer literate with experience in the use of databases (training in internal systems will be provided).
o Experience of working with little supervision and the ability to prioritise own work.
o Technical background useful but not essential.
o Fluent in French, essential.
o Fluency in another European language, in particular Spanish, desirable.
o Good telephone skills, listening skills important.
o General all round admin skills, with excellent written communication skills.
o Flexible working attitude
o Willingness to occasionally travel to exhibitions and trade shows in designated areas. Will involve overnight stays away from home.
o Attention to detail and accuracy.
Excellent Benefits
25 days holiday
Profit share (paid twice yearly, July & December)
Medicash (provides benefits such as cover for routine dental treatment £110 pa, optical £110 pa, prescriptions £30 pa)
On site parking

If you are interested in applying for this fantastic French Speaking role then please click apply