Customer Sales Advisor

Customer Sales Advisor
Hours: Full-time, permanent position (8am to 4:30pm Monday to Friday)
Location: Smethwick
Salary: £25k to £28k depending on experience

Are you an experienced Customer Sales Support Advisor/ Co-ordinator looking to join a dynamic team at a forward thinking and growing company?
Ideally you will have experience from an engineering/automotive background. The business recognises hard work, effort and commitment, there are lot's of opportunity for progression and personal development for the right person.

Purpose of the role:
Responsible for administrating existing UK and overseas customer requirements that involve the sale and export of goods in accordance with current export legislation and customer schedules/lead times. Supporting the sales team with customer services and admin tasks.

Job Duties:

• Manages day to day Sales Orders, invoicing, scheduling, export documentation for existing UK and overseas Customer Contracts.
• Responds to customer request for quotes via phone, email and website.
• Answer the customer enquiries by phone, email or face to face in an effective, efficient and professional manner.
• Administer the relevant contracts ensuring that all information is communicated both internally and externally.
• Ensure accurate communication of updates to customer order delivery status by monitoring customer repair jobs through the workshop.
• Provide internal operations accurate customer product demand schedules and purchasing requirements.
• Provide head office with daily cash reporting and reordering. Responsible for daily petty cash handling.
• Arrange the collection of returning goods from customer premises.
• Be flexible and willing to undertake tasks and roles ie, Parts, service and sales.
• Raise any concerns with the Office Support Manager when necessary.
• Telephone liaison with overseas sales offices and foreign customers as necessary.
• Actively promote all company services and participation in sales promotions.
• Other Ad-Hoc requests made by higher Management as and when required.

Requirements for the Customer Sales Advisor:

• To be successful in this role you will need to be organised, passionate, a good communicator, you will have a confident telephone manner and enjoy building relationships with customers existing and new!
• Proven experience with longevity working in a fast-paced telephone sales support environment.
• Experience within an automotive or engineering environment is beneficial.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Knowledge of export procedures and processes.
• Proven experience to work as part of a team.
• Displays a good attitude towards work, and the aims and objectives of the company.
• Strong organisational skills with the ability to multi-task and work under pressure.

If you are interested in being considered for this exciting permanent opportunity as a Customer Sales Advisor then please click "Apply" now.