Operations Account Manager

Operations Account Manager  
Wednesbury 
£36,000 per annum
Permanent, full-time 
Monday to Friday 9am to 5pm/6pm 37.5hr to 42 hr contract depending on business needs
Fully office based

Are you a driven and experienced Account Manager looking for your next exciting opportunity? Our client in Wednesbury is searching for a talented professional to join their team and take charge of managing relationships with prestigious high-end clients.

In this pivotal role, you’ll be the go-to person for your clients, ensuring their satisfaction and building strong, long-term partnerships. You’ll deliver outstanding service and develop tailored solutions that truly meet their unique needs. If you thrive on creating meaningful client connections and delivering excellence, this is the role for you!

Main Responsibilities of the Operations Account Manager:

• Develop and implement strategic account plans to achieve sales targets and identify new business opportunities.  
• Serve as a main point of contact in all matters related to client concerns and needs. 
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs. 
• Maintain accurate client records, keeping track of any contract updates and renewals. 
• Address customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.  
• Build and maintain strong and long-lasting client relationships.  
• Collaborate with internal teams to ensure seamless delivery experiences.
• Monitor service performance and identify opportunities for improvement.
• Analyse client data to anticipate needs and provide tailored recommendations.

Requirements for the Operations Account Manager:

• Minimum of 3+ years’ experience managing high end client accounts, specifically within the logistics, transport, or supply chain industry.
• Strong written and verbal communication abilities to liaise effectively with clients, stakeholders, and internal teams. 
• Exceptional organisational skills with a keen eye for detail to manage multiple accounts and ensure smooth operations.
• Proven ability to build and maintain strong relationships with clients, demonstrating a deep understanding of both company services and customer needs.
• Capable of leading and collaborating with cross-functional teams to achieve operational and client satisfaction goals.
• Ability to think ahead, identify opportunities for improvement, and implement innovative solutions.
• Skilled in analysing challenges, developing practical solutions, and ensuring efficient resolutions for clients.
• Thrives in a dynamic, fast-paced environment, and can adapt to changing priorities with ease.
• Strong ability to connect with diverse teams and clients, fostering trust and collaboration at all levels.
• Familiarity with logistics/transport management systems, CRM platforms, and Microsoft Office Suite.
• This role requires someone who can confidently combine operational expertise with outstanding client service to drive results and ensure the success of key accounts.

If you have experience within logistics or transport and have management high end accounts, then please click “Apply” now to be considered. 

Please check out our website for further opportunities:  https://www.pertemps.co.uk/jobs/?ppc_keyword=&gad_source=1&gclid=Cj0KCQiAu8W6BhC-ARIsACEQoDDCpgQDc114PWu9tibFy9QvJ27YnL0lVRLJvSTafP6W4-R_2UvMufEaAr7PEALw_wcB