Customer Service Manager

Customer Sales Manager
Location: Oldbury
Salary Negotiable - based on experience

A dynamic new role has been created for a dynamic leader of this team, a chance to join this growing engineering company.
Lead a small fast paced team in this busy telephone based team. You will be the front line, leading your team supporting and influencing their sales, service and contract principles. Someone really dynamic that likes to go the extra mile would really suit this role.

PREVIOUS EXPEREINCE IN A SIMILAR ROLE IS ESSENTIAL
WITHIN MANUFACTURING/AUTOMOTIVE SECTOR IS PREFFERED

Job Purpose:

• Manage the Factor Sales, UK & Export Sales, Contract & Service desk Teams to optimise the provision of sales and customer service role,
• achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.
• Provide direct response to incoming factor/customer enquiries and ensure the best outcome is achieved for all parties.
• To act as front-line liaison between the customer and their requirements and identify opportunities for continual improvement.
• To liaise efficiently and effectively between the customer and internal departments to implement identified improvements to ensure the customer receives the highest possible level of service.
• Responsible for supporting the development and sustaining of strong, and long-lasting relationships with customers by improving consistency & transparency in all transactional sales areas.

Job Duties:

• Generate sales for the company in line with the aims and objectives of the company's business plan.
• Train sales, service and Contract staff in service principles and techniques.
• Measure and motivate sales staff in relation to performance and achievements.
• Complete telephone and email sales enquires.
• Manage customer queries/complaints/conflicts efficiently and effectively and escalate where necessary.
• Input customer orders and raise delivery notes to ensure on-time order delivery.
• Arrange the collection of returning goods from customer premises.
• Upon request, update customer order delivery status including live and outstanding deliveries.
• Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
• Ensure successful and timely delivery of products/services to customers according to their requirements.
• Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
• Assist in populating and maintaining central customer database (CRM)
• Actively promote all company services and participation in sales promotions.
• Prepare reports of sales metrics over a specified period of time - monthly, quarterly, and yearly.
• Raise any concerns with the Head of Factor Sales/General Manager as and when necessary.
• Identify opportunities and incorporate into the growth and development of the company.
• Provide ideas for continuous system and process improvements

Requirement/Experience/Competence/Qualifications:

• Proven experience working within in a fast-paced telephone sales environment
• Strong negotiating skills.
• Willingness to travel within the UK and overseas.
• Proficiency in MS Office (MS Excel and MS Outlook in particular).
• A basic technical understanding of the products and services offered by the company
• Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24
• Proven experience to work as part of a team.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to multi-task.
• Displays a good attitude towards work, and the aims and objectives of the company.

Working hours: Monday to Friday
08.00 am to 17.00 pm