Customer Services Executive

We are very excited to be recruiting a Customer Service/Sales Administrator to work for a vibrant and dynamic company based near Halesowen and Oldbury. This really is a great opportunity for someone who wants to be involved with a friendly and supportive company.

The objective of the role will be to ensure all customers of are provided with the highest possible levels of customer service:


Main Duties:

" Provide excellent customer service offering assistance where required to retain our existing customers and give a good impression to new ones.
" Provide support for Logtek Commercial Activities (tenders/proposals)
" Maximise washing revenue based on availability and capacity.
" Provide the maximum level of service to existing and new customers including communicating on delivery/arranging new contracts
" Provide marketing support for Logtek including ownership of social media, be pro-active and creative.
" Be an active member of the Quinton Office team.
" Support the wider sales team with timely information and communication
" Support the operational teams with information, acting as the focal point, liaising between sales, depots and customers.
" Be 'curious'; ask questions and propose ideas where appropriate; make changes to improve how things are done.
" Build sustainable and trustful relationships with all stakeholders (sales teams/customers/depots/Logtek management).

The successful candidate will have the following skills:

" Confident, assertive with a professional approach.

" Customer service focused with patience and empathy.

" A team player with the ability to problem solve, multi-task and use own initiative.

" Ability to learn and apply new systems and processes quickly.

This really is an excellent time to join a company who is growing, has a big vision for the future and want the right people on board. There is a competitive base of £26000 - £27000 and 25 days holiday pension and other attractive benefits.