Sales Administrator and Customer Service

Sales Administrator and Customer Service Advisor
£23,000 to £25,000 per annum
Wednesbury
Permanent Job Opportunity
Monday to Friday 9am to 5pm, fully office based

Our client specialises in wheelchair accessible vehicles, offering extensive vehicle adaptations, including driving controls, steering aids, seating modifications, and storage solutions. If you have experience working within an automotive.

On behalf of our client, we are looking for a Customer Service and Sales Administrator whose main focus will be to increase the Adaptation business and increase profitability. The successful candidate will have a passion for customer service, empathy, and problem-solving skills to support customers. This includes advising on specialised solutions and managing vehicle transfer and Liasing with dealerships.

Benefits:

• Opportunity for bonus structure upon a successful probationary period.
• 25 days holiday + bank holiday (3 days held back for Christmas).

Responsibilities for the Customer Service and Sales Administrator:

• Respond to customer inquiries via email or phone within agreed timescale.
• Proactively contact and offer new products and services to existing customers.
• Represent the brand at UK exhibitions.
• Understand customer needs and provide tailored solutions.
• Arrange and conduct Adaptation demonstrations.
• Follow up with personalised quotes and orders using Sage 200.
• Update customer records in the CRM system.
• Support the team in achieving targets.

Requirements for the Customer Service and Sales Administrator:

• Experience of dealing with Customers both face to face and over the telephone.
• Ability to plan and organise diaries.
• Proven experience in a target-driven environment.
• Car Dealership/Motability experience preferred.
• Knowledge of Sage 200.
• A clean, full driving licence is essential in order to attend exhibitions across the UK.

If you have the relevant experience and skills to be considered for this exciting opportunity as Customer Service and Sales Administrator for our Automotive client, please click "Apply" now with your most recent and up-to-date CV.