Aftersales Coordinator

Our well-established manufacturing company has a new opportunity for an After Sales Coordinator to join our successful team. Reporting to the Operations Manager, based within our busy operations department you will utilise excellent communication skills to enhance the after-service experience for our customers. With your commitment and passion to delivering excellent service and ability to go the 'extra mile' you will resolve queries in a proactive and professional manner.

The After Sales Coordinator will :
 

• Accurately process customers' after-service issues and other product enquiries.
• Verify that the product/service specification, warranty terms & conditions of orders. Quotations where necessary.
• Maintain and build robust customer/working relationships
• Proactively follow complaints to closure.
• Handle customer complaints sensitively and effectively.
• Work closely with other areas of the business such as booking engineers time and scheduling / co-ordinating with the customer.
• Arranging hotel stay and out of hour works for the engineers.
• Utilise past prior working experience and knowledge gained within a manufacturing environment.

Skills required of the After Sales Coordinator:

• Understanding of after service needs, warranty and terms.
• Must be Proficient in Microsoft Office, Word, Excel and Outlook
• Excellent numeracy and literacy.
• Must have strong organisation and co-ordination skills.
• Good understanding of customers' needs for products and services.
• Experience in the use of an MRP systems an advantage.
• A prior customer service or after sales background is advantageous along with experience of customer retentions gained from within the manufacturing industry.

In return we will provide a competitive remuneration package, 25 days holiday plus stats, a family feel environment to work in, and full support and training on the products.