Customer Service Co-ordinator

Our client is looking for a Customer Service Co-Ordinator to join long standing successful company within Redditch to help them offer the best Customer Service to their loyal and growing customer base. You will be the first point of contact for both UK & International Customers.
 
Customer Service Co-ordinator responsibilities include but are not limited to:

• Managing the end-to-end process for customer orders from input to delivery
• Be clear and transparent with customers managing their expectations on any issues that may arise
• Process customer new line forms accurately and communicate any changes quickly and efficiently
• Ensure correct pricing for all orders prior to them being entered onto the system
• Reduce the number of returns and rejections by getting it right first time!
• Book customer orders in with correct delivery instructions
• Develop your relationship with customer supply chain contacts
• Check stock availability thoroughly at point of order entry to ensure lines are not oversold
• Build strong relationships with hauliers to ensure a seamless delivery process
• Work with your team members to understand their accounts enabling you to pick these up in their absence
• Take ownership of your customer profiles and department working instructions ensuring they always have correct information and are updated immediately on any changes
• Share best practice with the team assisting with the team’s development and ensuring alignment across Customer Service

 
Ideally you will have experience in a similar Customer Service role within the FMCG industry. You will have a passion for Customer Service and great attention to detail. You will have excellent interpersonal skills and be a strong team player.

• You must be comfortable working on your own initiative but also know when to escalate issues
• Forward thinking and highly motivated
• Flexible and willing to support the team while also working on your own personal development
• Have excellent communication skills to interact effectively with both internal and external stakeholders
• Ability to build strong relationships with customer contacts
• Have excellent time keeping and organisational skills
• Deliver excellent results under pressure
• Be proficient in Excel

 
In return you can expect to receive a basic salary of between £23,000-£27,000 depending on your previous skills and experience and have the luxury of working Hybrid only 2 days on the office and an early finish on a Friday 😊 but you must live within a commutable distance of their Redditch office. If you think you have the skills and experience then please click APPLY with your updated CV and I will be in touch soon