Customer Service Administrator

Job Title: Customer Service Administrator
Working Hours: Monday to Friday 8:30am to 4:30pm  
Location: Alcester  (must drive due to location)
Salary: £23,500 per annum

Are you passionate about delivering exceptional customer service and have experience within administration? We’re looking for a dedicated Customer Service Administrator to join our client’s dynamic team in Alcester! The ideal candidate will be proficient with computer systems and Microsoft Office, be highly motivated and have exceptional communication skills.
 
Key duties and responsibilities:

• Manage client accounts and build lasting relationships.
• Answer customer queries via email and over the telephone, whilst delivering excellent customer service.
• Create and chase quotes, ensuring the computer system is kept updated.
• Process sales orders and client payments.
• Maintain an organised filing system with relevant documentation.
• Ensure the smooth running of logistical documentation for deliveries and collections.
• Contribute to the creation of blogs on the company website.

 
Skills and Experience Required:

• Minimum of 2 years’ of experience within administration.
• High level of accuracy and attention to detail.
• Proficient with Microsoft Office (particularly Excel and Word).
• Experience of WordPress and Adobe Photoshop is desirable but not essential.
• Excellent communication skills both written and verbal.
  

If you feel you have the experience and passion for this role please click ‘APPLY’ with your up to date CV or email your CV to Holly.Bevan@pertemps.co.uk.