Customer Service Coordinator

Our client is looking for a Customer Services Coordinator role to process and coordinate customer orders and deal with any enquires. You will be the main point of contact for a small number of large customer accounts. This is a busy and exciting role where they would want you to build and develop existing relationships providing delivery advice/ order acknowledgement etc

Customer Services Coordinator duties:-
Process new and existing customer enquiries and orders via phone or email
Provide delivery timescales to customers
Liaise with key departments to ensure order availability and lead times
Monitor stock levels of packaging, products and finished goods
Monitor and coordinate the production process to ensure orders are processed on time and advising customers of any delays or issues
Liaise with customers to obtain regular forecasts and liaise with internal departments to ensure they are able to fulfil customers’ requirements

The successful Customer Services Coordinator will have the following skills and experience: -
A proven track record in a similar account manager / internal sale or after sales role customer service role.
Strong negotiation skills
Complaint handling experience
Logistics experience handling deliveries etc
Strong IT skills – particularly excel but PowerPoint as well would be a distinct advantage
Previous import experience would be advantageous but no0t essential

In return you can expect to receive a basic salary of between £24000-£30,000 depending on your experience plus the benefits below

• 40-hour contract
• Free parking on site

 
If you think you have the skills and experience that my client is looking for then please call Michelle Laight on 01527 591091 or alternatively click APPLY and I will be in touch soon.