Customer Service Administrator

Job Title: Customer Service Administrator
Job Type: Permanent, Full Time
Salary: £25,000
Location: Solihull (office based)
 
Job Description for Customer Service Administrator:
 
Are you customer service professional with experience within a sales office? We have an exciting opportunity to join an organization in the Solihull area; they offer a great culture with the opportunity to use your administrative skills as a keen attention to detail is required with the ability to provide an excellent customer service and process customers orders affectively and efficiently. If you have experience within a customer service, administration, or sales order processing this may be the perfect next step for you! The role is full time in the office Monday-Friday and working hours are 9-5pm (no hybrid working).
 
Key Duties and Responsibilities for Customer Service Administrator:
 

• Make outgoing calls following online enquiry/registering of interest.
• Take incoming calls and solves queries effectively and efficiently.
• Communicate with customers via email remaining professional and with an excellent manner.
• Log notes on system with accurate and relevant information.
• Build rapport with customer to maximise on enquiry to conversion.
• Analytical skills to assess customer needs and provide tailored solutions
• Ability to work in a fast-paced environment while maintaining attention to detail

 
Skills and Experience Required for Customer Service Administrator:
 

• Experience within a customer service and administration position essential.
• IT proficient including the use of Microsoft office.
• Strong communication skills.
• Ability to work in a fast paced environment.

 
If you feel your skills and experience would be suitable for this position please click APPLY or send your CV to Sarah.E.Clarke@pertemps.co.uk