TEMPORARY Learning Facilitator

We are seeking a motivated and customer-focused Learning Facilitator to join our Learning Technologies team on a temporary basis. The position is based at Blossomfield Campus, Blossomfield Road, Solihull, B91 1SB, starting on Monday 24th February 2025 for an initial period of 2 weeks (24th February – 7th March), with the possibility of extension depending on ongoing needs. The role is full-time (37 hours per week).
Key Responsibilities:

• Meet and greet students, directing them to specific areas.
• Monitor the computer centre, ensuring students follow centre guidelines.
• Answer enquiries and provide excellent customer service.
• Troubleshoot Microsoft Office issues.
• Book groups into a shared calendar.

Essential Skills and Attributes:

• Excellent customer service and people skills.
• Good general IT skills, with experience using Microsoft Office apps.
• Friendly, motivated, and positive individual.
• Ability to work effectively with staff and students, primarily aged 16-19.

Ideal Skills and Experience:

• Previous experience in a learning or educational environment.
• Background in a customer-oriented role.

Working Pattern:
There is flexibility with start and end times, but the suggested working hours are:

• Monday: 09:00 – 17:00 (7.5 hrs)
• Tuesday: 09:00 – 17:00 (7.5 hrs)
• Wednesday: 08:30 – 16:30 (7.5 hrs)
• Thursday: 08:30 – 16:30 (7.5 hrs)
• Friday: 09:00 – 16:30 (7.0 hrs)
• Total Hours: 37 per week, with a 30-minute lunch break each day.

If you are a motivated individual with a passion for supporting learners and possess strong customer service and IT skills, we would love to hear from you!
To apply, please send your CV and a cover letter detailing your relevant experience and availability.

Start Date: Monday 24th February 2025
We look forward to receiving your application!