Credit Control Team Leader

Job Title: Credit Control Team Leader
Location: Bromsgrove
Working Hours: 9am to 5pm, Monday to Friday
Salary: £30,000 - £35,000

About the Role:
My client is looking for a Credit Control Team Leader to join their dynamic finance team in Bromsgrove. In this pivotal role, you will be responsible for overseeing the collection of outstanding payments, providing support and mentoring other team members, and managing complex payment queries. Additionally, you will be instrumental in driving continuous improvements in their credit control processes.

Key Responsibilities:

• Lead and support a team of credit controllers by providing guidance, training, and sharing best practices to foster their professional development.
• Oversee the collection of outstanding payments from clients, ensuring timely and efficient follow-up.
• Manage and resolve payment-related queries, outstanding balances, and general account enquiries over the phone.
• Process payments and ensure clients are provided with clear and accurate updates on their account status.
• Handle queries related to direct debits, including payment issues and disputes, ensuring all concerns are resolved promptly.
• Work closely with internal teams to ensure accurate financial settlements and smooth reconciliation of accounts.
• Investigate discrepancies in accounts, resolve payment issues, and ensure accounts are up to date.
• Produce regular reports on aged debt, debtor status, and account performance.
• Build and maintain strong client relationships through effective communication and prompt resolution of any issues.
• Contribute to process improvement initiatives within the credit control function to enhance overall efficiency.

What We’re Looking For:

• Significant experience in credit control.
• Proven ability to coach, mentor, and train colleagues in a financial or credit control environment.
• Excellent communication skills, particularly over the phone, with the ability to professionally handle payment queries and disputes.
• Strong problem-solving and negotiation abilities, with a keen eye for detail.
• Ability to collaborate effectively with other teams to ensure smooth operations and accurate financial settlements.
• High level of proficiency with financial software and Microsoft Excel.
• A self-motivated, proactive approach with the ability to manage multiple tasks and meet deadlines.

If you're a motivated and experienced credit controller with a passion for improving processes and supporting a growing team, we'd love to hear from you. Please click ‘APPLY’ with your up to date CV or email your CV to Holly.Bevan@pertemps.co.uk.