Customer Experience Specialist

Job Title: Customer Experience Specialist (Temporary – 6 Weeks)
Location: Alcester (Office-based)
Contract Type: Temporary (6 Weeks)
Hours: Monday to Friday, 8:30am – 5:00pm (30-minute lunch) or 8:30am – 5:30pm (1-hour lunch)
Pay Rate: £12.21 per hour

About the Role:
We are looking for a friendly, professional, and confident Customer Experience Specialist to join our team on a 6-week temporary contract. In this role, you will be speaking directly with clients and carers to gather feedback using a structured and scripted form. This is a great opportunity to contribute to improving our services by ensuring the voices of those we support are heard and understood.

Key Responsibilities:
Conduct outbound calls to clients and carers to gather feedback

Use a scripted form to guide each conversation and record responses accurately

Ensure all data is captured with a high degree of accuracy and professionalism

Maintain a courteous and empathetic approach in all interactions

Follow data protection and confidentiality guidelines

Work collaboratively with the team to meet daily and weekly feedback targets

Requirements:
Excellent verbal communication and listening skills

Comfortable making outbound calls and speaking with a wide range of people

Confident using scripts and inputting data into forms or systems

Strong attention to detail

Reliable, punctual, and professional

Previous experience in a customer service or feedback-gathering role is desirable but not essential