£29,000 - £35,000 Per Annum
Full Time
Permanent
Burton upon Trent, Staffordshire
Customer Service And Call Centre
Posted 2 days ago
Expires In 26 Days
Job Description
Monday – Friday
9am-5pm
Salary: £29,000 - £35,000 per annum depending on experience.
Pertemps are recruiting for an export customer service support for a global manufacturer established in 1972. Your main responsibility will be handling and recording of orders and international shipments.
Responsibilities:
- Order processing, sending of PO confirmation, communication, and proposal of alternative items.
- Organise and follow up of international shipments.
- Delivery lead time, support to fill data in customer files.
- Proactively manage international business linked queries from around the world.
- Interaction with warehouse – effective communication of order requirements.
- Coordinating with customers and logistics to provide coat-effective and timely dispatch of shipments.
- Ensure compliance of order with distributor agreements.
- Issue shipping documentation.
- Issue customer credits.
- ERP system maintenance.
- Quality complaints follow up.
- Archiving of customer service documentation for audits purpose.
- Support to sales team on various requests.
Skills and Qualifications:
- Meticulous and detail orientated.
- Good understanding of IT systems, Excellent user skills.
- Empathetic, patient, and clear communication skills.
- Accountable and takes responsibility.
- Customer service experience from the MD industry.
- English proficiency.
- Knowledge of international trade.
- High level of international customer service.
If you’re a motivated, empathetic person and this sounds like the role for you, Apply now!!
Kym Harrison 062
kym.harrison@pertemps.co.uk
01283 512225
Division 062
Pertemps Burton-On-Trent
Unit 4
Beeches Park
Eastern Avenue
Stretton
Burton upon Trent
Staffordshire
DE13 0BB
01283 512225
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