Customer Service Advisor

Do you want to become an integral team member working for one of the top 3 Logistics companies in the World? 

We have an excellent opportunity for candidates with excellent communication skills, who enjoy working in a dynamic customer service advisor environment.

The Benefits to work for such a prestigious business are:-
* Long term employment with the chance to progress
* Full induction and training within a Team setting 
* Free Parking along with free tea & Coffee
* Team Building exercises and events ( Summer BBQ , organised by the staff social committee ) 
* 30 Days annual leave P/R once on a permanent contract 
* Once permanent you have the chance to earn extra money with overtime 
* Relaxed Dress code in a vibrant and bustling office. 

To be a success , we are looking for candidates who must have strong communication skills, be computer confident ( Microsoft Office Suite & Excel) 
Have the drive and ability to meet daily targets and deadlines - Possess a strong work ethic and want to become part of a motivated and enthusiastic team.
Finally, we are seeking somebody with a minimum of 12 months experience in a service advisor / contact centre liaison role. You will ideally be somebody who can form quick bonds with a well-established team.

The role : - Will be busy and varied, and at times you will need to produce quality work whilst working under pressure to achieve the customers SLA's 

- Working with a large number of clients and logging orders
- Providing first class customer service to internal and external clients 
- Working within agreed timescales 
- Liaising with depot operations in order to problem solve queries 

• Complaint handling
• Daily communication with established clients by phone, and using the in-house CRM systems to implement long term solutions to client issues 

Hours of work: Days (Monday to Friday) with hours ranging from 0730-1500 to 1030-1800.
 
Rate of pay: £12.11 increasing to £12.50 upon completion of 12 weeks.
 
If you are interested in hearing more about our Customer Service Support Advisor role, please click to apply or email your CV to tamworth@pertemps.co.uk.
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