Customer Services Clerk

Temp to perm opportunity
Brand new, modern facilities
Favourable day shifts

Our client based in the Tamworth area is seeking a number of motivated customer service advisor agents to join their growing operation. As part of the company's expansion plans, you will be supporting by booking essential maintenance works across a wide range of clients. This will involve high-volume, outbound calls in a busy contact centre environment.

This is not a telesales role, and full training will be offered alongside a proven scripted introduction. Nevertheless, our customer is seeking applicants with an excellent phone manner along with the ability to use initiative when presented with unexpected situations.

The main responsibilities of the Contact Centre Advisor / Operator includes:-

- Making a large number of outbound calls
- Following script to co-ordinate planned works
- Maintaining standards of professionalism at all-time with phone conduct
- General data entry and populating of in-house CRM

To succeed in this role, we are looking for:

- 'Can-do' attitude
- Good phone manner and ability to build rapport
- Ability to hit clear call targets
- Some small amounts of prior experience in a call centre / customer support environment

Hours: 08:30- 4:30pm Monday to Friday

Rate of pay:  £12.21 as of April 1st 2025, with opportunity to increase to £12.82 for specialist back-office functions.

If you are interested in discussing our Customer Service Advisor / Clerk role further, please click below to apply.