Contracts Account Manager
063106383

£35,000 Per Annum

Full Time

Permanent

Derby, Derbyshire

Management

Posted 4 hours ago

Expires In 29 Days

Job Description

Contracts Account Manager – Soft FM (New & Exciting Role) Salary & Benefits:
  • £35,000 per annum
  • Company car allowance
  • MacBook and iPhone provided
  • Company pension
  • Sick pay
  • Flexitime available
  • Free on-site parking with charge points
  • 28 days holiday (inclusive of bank holidays)
  • Career progression opportunities
About the Role: We are recruiting for a Contracts Account Manager to lead the delivery of high-quality soft FM services across multiple client sites. This is a brand-new opportunity to shape the future of our operational success in a dynamic and client-focused environment.
While experience in the cleaning industry is beneficial, it is not essential – we welcome experienced managers from wider service sectors who can bring excellent leadership, people management, and presentation skills.
Key Responsibilities:
  • Manage the daily operations and performance of multiple client contracts
  • Lead and support a large field-based workforce across multiple sites
  • Conduct regular client meetings, site visits and performance reviews
  • Ensure service delivery meets client expectations and contract requirements
  • Monitor and manage staffing levels, rotas, and site cover for holidays and absence
  • Recruit, onboard, and develop team members to maintain operational standards
  • Carry out site audits, quality checks and compliance monitoring
  • Maintain excellent communication with both clients and internal teams
  • Drive continuous improvement and maintain high standards of presentation on all sites
What We’re Looking For:
  • Minimum 3 years’ experience in a management role
  • Background in soft FM or service-led environments (desirable but not essential)
  • Excellent people management and leadership skills
  • Strong verbal and written communication abilities
  • High level of organisational and time management capability
  • Confident IT skills – especially MS Office (Excel, SharePoint, Power BI); PowerApps a bonus
  • Ability to influence and build strong client relationships
  • Proactive, solutions-focused and customer-driven mindset
  • Full UK driving licence – essential
  • IOSH certification – essential
  • DBS check – preferred
Schedule:
  • Full-time, permanent
  • Monday to Friday (flexitime available)
  • Occasional weekend or out-of-hours support may be required
  • Candidates must be able to commute reliably or plan to relocate to the Derby area
If you're a motivated, client-focused manager looking to join a supportive and professional team in an exciting new role, we’d love to hear from you.
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