Customer Coordinator

Our client in Wellingborough is looking for a Customer Coordinator to join their team.
£11.79 per hour
8am-5pm / 8.30am-5.30pm

Main Responsibilities:
-Operate and maintain a spreadsheet recording all plant movements.
-Deal with all telephone enquiries from customers and colleagues, raising the contract on Smart Office quoting a valid order number and correct rate.
-Obtain detailed information from customers requesting plant, off-hiring plant or reporting breakdowns (site address, date and time required, nature of breakdown) and site contact details.
-Source and re-hire external equipment ensuring both best price and quality.
-Liaise with depots to ensure that plant is available.
-Prevent invoice queries arising by ensuring contracts are raised accurately.
-Use Smart Office to locate plant and check correct rates are being used.
-Reporting errors on rates to Major Account Managers.
-Produce weekly reports for customers showing all plant movements.
-Attending occasional meetings with Major Account Managers.
-Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.
-Liaise with Major Account Managers and provide updates and performance reports as required.
-Weekly reports to Major Account Managers and customers.

If you are interested, please apply with your up-to-date CV today!