Job Description

Regional Customer Service Support Administrator
Sunderland
37 hours per week
Up to £11.44 - 11.71 per hour DOE

Working in partnership with Northern Powergrid, We are looking for an enthusiastic Customer Service Support Administrator to be part of the Business Support team which is described as ‘the engine room’ of the regional operation. If you are a team player with a positive attitude and a passion for delivering a 10/10 experience for your customers, we would love to hear from you.

37 hours, Monday to Friday, 8.30 to 4.40 - Flexi Time / Agile working maybe offered once a probation period has ended.

Providing administrative support to the Field Operations regional teams that have colleagues based both in our offices and out on site.

Duties include:

You will be responsible for general admin duties to support our business and our internal and external customers
Processing purchase orders and service provider payments
Working on our in-house systems and applications and utilising all Microsoft office products
Database management and record keeping
Liaising with internal colleagues, contractors, local authority and customers
Production of documentation/work instructions
Identifying new and improving current processes to support our colleagues and customers
Building strong relationships across our teams

Key Competencies

Team Working
Planning & Organising
Time Management
Knowledge of IT systems and data inputting
Communication and customer service skills
Dynamic and proactive, ability to respond to the needs of our customers

Qualifications and Attributes

Minimum qualification of 5 GCSEs at grades 4/C or above OR NVQ L2
Strong IT skills including Microsoft Office

For more information on this role please contact Angela Sinton on 0191 255 7977 or click apply to submit your CV.

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