Payroll & Benefits Admin

Job Title: People Services Team - Payroll Advisor
Job Purpose:
To support the day-to-day service and activities undertaken by the People Services Team (Payroll) in delivering a modern and efficient payroll service that adds value to our colleagues across our business.
Responsibilities:

Customer Service:
Provide an unrivalled customer service to internal stakeholders, including employees, managers, and other teams within the People Directorate.
Respond promptly to inquiries, address concerns, and ensure the delivery of high-quality delivery of our payroll service.
Ensure the delivery of a consistently high level of customer service using innovative methods to glean and act upon colleague feedback.
Contribute to the implementation of a customer service quality assurance framework.

Process Improvement:
Identify opportunities for improving HR operational processes and workflows.
Assist in implementing best practices to streamline operations and enhance service delivery.
Support process standardization and improvement efforts within People Services and communicate changes to the wider People Team and NWG colleagues.
Explore and recommend technological solutions to enhance the employee experience and automate non-value-added tasks.
Employee Data Management:
Assist in maintaining accurate and up-to-date maintenance of employee data related to payroll.
Help monitor data integrity and quality and assist in addressing data quality issues.
HRIS Administration:
Support the maintenance of the HRIS system, with regards to payroll information.
Liaise with IS to resolve HRIS system issues and provide user support.
Participate in training sessions on new quarterly Oracle Fusion system updates.
Payroll Advice and Guidance (Legislative/Policy):
Provide front-line payroll support, ensuring compliance with HR policies, procedures, and legal requirements.
Assist colleagues in providing good practice advice and guidance to managers and employees.
Stay updated on legislation and regulations and support the implementation of necessary changes.
Team Support:
" Support the People Services Team (Payroll) in delivering an efficient and effective transactional and first-line advisory service.
" Assist with daily activities, including workload management, task assignment, and performance tracking.
" Assist with payroll processing/payroll team leader activities in the event of team leader absence.
" Collaborate with team members to optimize resource allocation and service delivery, ensuring timely completion of cyclical plans and deliverables.
Participate in regular 1-2-1 meetings and Connect Conversations.

Data Insights:
Assist in generating regular and ad-hoc reports on HR metrics, trends, and insights, particularly related to Payroll activity.
Support the analysis of data to identify patterns, risks, and improvement opportunities.
Assist in providing reports and data-driven recommendations to support decision-making by the HR management and leadership team.
HR Projects and Initiatives:
Support HR projects, system implementations, process improvements, policy updates, and organizational change initiatives.
Contribute to the execution of projects and effective stakeholder management.
Support internal and external audits relating to payroll

Requirements:
Essential:
Experience working in a payroll team dealing with a wide variety of queries including processing associated payroll payments.
Strong customer service mindset with excellent communication and interpersonal skills.
Excellent organizational and time management abilities.
Systems Knowledge:

Microsoft Office Suite

Oracle EBS Payroll

FUSION HCM Cloud

Sage Payroll
BACS and CHAPS payments/recalls.
Control account management
Non-Invoice Payment Requests (NIPER)
iProcurement

Skills Required:
Sound understanding of the principles and key components of payroll Knowledge of payroll legislation and payroll best practice
Familiarity with Benefits including salary sacrifice arrangements and other Wage Deductions
Sound Decision-Making Skills, Ability to Work to Deadlines
Experience of delivering payroll improvements
Extracting reports from a database and analysing information.
Knowledge of document storage systems e.g., SharePoint.

Desirable:
Chartered member of the CIPP Payroll Technician Certificate (or willingness to work towards CIPP qualification).
Analytical mindset with the ability to leverage data and metrics for decision-making and process improvement.