Hire Desk Controller

We’re Hiring: Hire Desk Controller

Location: Kilmarnock
Salary: Competitive, dependent on experience
Hours: Full-Time, 40 hours per week (Monday to Friday)
Are you an organised and customer-focused individual with experience in the hire industry? Do you thrive in a fast-paced environment and enjoy building strong relationships with customers?
Join our team.
We’re looking for a proactive hire desk controller to support operations in our Kilmarnock branch, ensuring efficient hire processes, excellent customer service, and smooth coordination of equipment and transport.

What you’ll do:

• Handle customer inquiries, providing quotes and processing hire requests.
• Coordinate equipment availability and delivery schedules.
• Maintain accurate records of hire contracts, returns, and stock levels.
• Liaise with drivers, workshop staff, and suppliers to ensure smooth operations.
• Build and maintain strong relationships with customers, ensuring excellent service.
• Work towards sales targets by identifying opportunities to upsell and cross-sell.
• Ensure compliance with company policies and health & safety regulations.

What we’re looking for:

• Previous experience in a hire desk, customer service, or logistics role.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Organised and detail-oriented with good administrative skills.
• Knowledge of hire equipment or the construction industry is advantageous.
• Proficiency in Microsoft Office and hire management systems.

Why join us?
Enjoy a competitive salary, work in a dynamic environment, and be part of a well-established company with opportunities for career growth.
Interested? Apply now to take the next step in your career.