IT Device Deployment Engineer

Job Title: IT Device Deployment Engineer
Location: Edinburgh (Fully Office-Based) 
Duration: 6 Months (ASAP Start)
Rate: £130 per day (Inside IR35)
Hours: 37 hours per week
Basic Disclosure Cost: £25 (if successful)

We are seeking an experienced IT Device Deployment Engineer to lead and coordinate a large-scale laptop refresh initiative, replacing approximately 650 devices and 100 displays. This role is fully office-based in Edinburgh and involves the full lifecycle of IT asset deployment, including setup, user support, inventory management, and asset disposal.

Key Responsibilities:

• Manage and coordinate the refresh of 650 laptops and 100 displays, including asset tagging, setup, deployment, and disposal.
• Conduct Goods Inwards processes, identifying discrepancies, shortages, or damage and ensuring prompt resolution.
• Maintain clean and organised stockrooms and storage areas.
• Provide post-deployment support to users, resolving issues and sharing knowledge with ServiceDesk colleagues.
• Ensure the accuracy and maintenance of the asset register and inventory management locations.
• Update and optimise asset handling SOPs for improved efficiency and data accuracy.
• Perform minor repairs to hardware/software and install operating systems and software for optimal device performance.
• Collaborate with other departments such as Procurement, ServiceDesk, and Employee Enablement teams.
• Adhere to occupational health and safety guidelines, including manual handling of IT assets.

Essential Skills & Experience:

• Experience using ServiceNow Platform for task and asset management.
• Expertise in deploying Windows 11 devices in a corporate government environment.
• Proficiency with Intune, SCCM, and Microsoft Office 365 suite for laptop builds and application deployment.
• Hands-on experience with HP EliteBook laptops.
• Demonstrated excellence in customer service, providing support to a variety of user types.
• Proven ability to escalate issues effectively and communicate standard operating procedures.
• PAT Testing certification and experience.
• Extensive experience in hardware inventory management of end-user IT equipment.
• Ability to create rollout and asset management plans, covering technical design, logistics, governance, risk considerations, and training requirements.
• Experience working in mature agile teams, demonstrating collaboration, forward-thinking, and workload visualisation.
• Familiarity with ITIL(R) Foundation Certification in IT Service Management.
• Strong documentation skills, including service documentation creation and maintenance.

This role is perfect for a hands-on IT professional with a proven track record in large-scale device deployment and asset management. If you have excellent technical, organisational, and customer service skills, we encourage you to apply!