Job Description

Role: Customer Service Advisor
Location: Perth (Hybrid after initial training)
Contract Length: 3 months, with the potential for extension
Pay Rate: £13.14 per hour (£23,900 per annum)
Hours: Minimum 35 hours per week
Parking: Free parking available!
Shift Pattern: Flexible to work 5 days over 7, Monday - Friday between 8:00am - 8:00pm, and weekends between 8:00am - 6:00pm on a rotational basis. Includes 1 full weekend shift every 7 weeks, 10 late shifts (12:00pm - 8:00pm), and 10 early shifts (8:00am - 4:00pm) over a 14-week period.
Successful candidates will need to pass both a disclosure and credit check.

Key Responsibilities:

Handle inbound calls, directing customers to the correct department to enhance their experience and reduce call transfers.
Manage a high volume of calls, averaging 100 calls per day, with each call lasting around 2 minutes.
Use a scripted set of questions to assess customer needs and route them accordingly.
Update systems with call details for demand analysis and tracking.

Key Skills and Requirements:

Previous customer service experience.
Strong customer focus with an empathetic approach.
Proficient in PC use with excellent data entry skills.
Excellent written and verbal communication skills.
Flexible attitude towards working practices.
A strong team player.

Join our client’s team and help provide outstanding customer service!

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