£13.63 Per Hour
Full Time
Contract
Arbroath, Angus
Administration
Posted 2 hours ago
Expires In 29 Days
Job Description
Hours: 29 hours per week (Tuesday – Friday)
Salary: £13.63 per hour
Duration: ASAP until the end of May
We are looking for an organised and customer-focused Business and Customer Support Assistant to join our client’s team. This role plays a vital part in ensuring our customers receive high-quality service and support while also assisting in key business operations.
Key Responsibilities:
- Be the first point of contact for customers, providing excellent service via phone, face-to-face, online, or in our buildings.
- Connect customers to appropriate professional services and ensure they receive accurate information.
- Process customer requests in line with our guidance, policies, and legislation.
- Support the improvement of working processes to enhance customer experience.
- Format documents such as reports, letters, and mail merges.
- Accurately enter, process, and manage sensitive data across different systems.
- Maintain and organise electronic and physical filing systems.
- Process orders, invoices, cash, and payments while following financial protocols.
- Record, reconcile, and generate financial records, including invoices and outstanding payments.
- Assist in the coordination of project tasks, documentation, and continuous process improvements.
- Provide data and reports to support business decision-making
- Ability to handle sensitive information with confidentiality and discretion.
- Strong analytical skills to collate and organise data for business insights.
- Understanding of process improvements to enhance customer service and efficiency.
- Clear and concise communication skills (both written and verbal).
- Strong interpersonal skills with experience in delivering customer service across multiple channels.
Tony Baker
tony.baker@pertemps.co.uk
01312 257531
Division 082
Pertemps Edinburgh
Thistle House
21 - 23 Thistle Street
Edinburgh
City of Edinburgh
EH2 1DF
0131 225 7531
Recommended Jobs
Administrator
Pertemps
£12 - £12.50 Per Hour
High Wycombe, Buckinghamshire
Temporary
Posted 27 days ago
Ref 612102348
Administrator
Pertemps
£25,000 Per Annum
Andover, Hampshire
Permanent
Posted 4 days ago
Ref 365204637
Administrator
Pertemps
£12 - £13 Per Hour
Westham, Dorset
Temporary
Posted 4 days ago
Ref 012103988