Referrals Coordinator

JOB TITLE:       Referrals Coordinator

LOCATION:     St Austell and Camborne area

SALARY:            £13.81/ Hr

DURATION:    4 weeks

 

The Employer:

We are looking to fill the role of a Referrals Coordinator within a housing environment, As well as meeting housing demand our client aims to enable local companies to recruit the workforce they need from their communities.

Their growth strategy will contribute to economic growth and sustain around 7,000 jobs in the building industry and its supply chain. With a plan to increase stock by 5,000 homes over the next 5 years, providing more affordable housing options on a low-cost rent and sale basis, this employer is a much sought after option, offering benefits and stability alike.

  

The Role:

• First point of contact to handle all new referrals via telephone, email, and face-to-face interactions, ensuring a welcoming and supportive experience
• Collection of relevant information, assessing referrals, and managing the allocation of accepted referrals in collaboration with Support Workers
• Maintaining regular communication with customers, colleagues, and partner agencies to manage expectations and ensure smooth transitions.
• Accurately collecting, collating, and preparing reports on referral data to support service delivery and improvement

  

The Candidate needs:

• Knowledge and experience of the supported housing sector
• Excellent communication skills with the ability to build rapport and show empathy.
• A working understanding of domestic abuse is preferable, as is experience with supporting people with complex needs such as substance and alcohol use, mental health support needs, experiences of homelessness
• Great communication skills, flexibility, creativity, and a person-centred approach

 

SUMMARY:

This is a Temporary, (4 weeks) up to 37 hour week M-F (would consider Part Time)


The role requires a satisfactory Enhanced DBS check.


INTERVIEW:

The client is keen to fill this role quickly so if it is of interest, don’t delay in sending your CV over to us so we can put your name forward for interview stage.

Call Carol at RGB Recruitment, Exeter