Customer Care Assistant

Position: Customer Care Assistant
Location: Wrexham
Job Type: Full-Time
Salary: £26,000 - £27,500

An exciting opportunity has arisen for an experienced Customer Care Assistant to join an established company located in Wrexham city centre.

The ideal candidate will have excellent communication skills, a friendly and approachable demeanour, stay calm under pressure, multitask, and have a passion for helping others.
As a Customer Care Assistant, you will be the first point of contact for customers, ensuring they receive prompt, courteous, and effective assistance.

Key Responsibilities

• Handle customer inquiries via phone, email and in some cases face to face, providing accurate information and solutions.
• Resolve customer requests and issues efficiently, and ensuring relevant line managers / team members are kept informed
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Liaising with the sales team and engineers to assist customers with any on-site issues, maintenance, and new installation requirements/requests in a timely manner.
• Accurate input of customer orders via our CRM system.
• Assist customers with order placement, tracking, and modifications.
• Keep detailed records of customer interactions, feedback, and complaints via a CRM system
• Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
• Work closely with other team members to ensure a seamless customer experience.
• Participate in training sessions and team meetings to improve customer service skills and knowledge.

Qualifications

• GCSEs or equivalent. A-levels or equivalent qualifications are a plus but not essential
• Previous experience in a customer service role is preferred but not essential.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office Suite and customer service software.

To apply for the position of Customer Care Assistant, please submit your CV to Northwestjobs@pertemps.co.uk or call 01978291565