Administrator - Planner

Are you an experienced administrator with a keen eye for detail and strong communication skills? Are you looking for an opportunity to support a fast-paced team in reducing failed appointments? If so, we have the perfect role for you!
About the Role:
We are seeking a motivated and detail-oriented individual to join our clients Planning team as an Administrator. This temporary position is expected to last until the end of June 2025. You will play a key role in reducing the number of missed appointments by proactively contacting customers via text, email, and telephone the day before their scheduled visits.
Your day-to-day tasks will include:
 

• Contacting customers to remind them of their upcoming appointments
• Updating customer records accurately through data entry
• Meeting targets while ensuring high levels of attention to detail and accuracy
• Taking meticulous notes and maintaining clear communication with both customers and team members

Key Responsibilities:
 

• Communicate with customers to confirm appointments via phone, email, and text
• Perform data entry to update customer records
• Work efficiently under pressure to meet targets and deadlines
• Pay close attention to detail and ensure accuracy in all tasks

Working Hours & Pattern:
 

• Hours per week: 37 hours
• Working Pattern: Monday to Friday, between 7:30am and 6:30pm on alternating shifts

About You:
To be successful in this role, you will need to have:
 

• Strong administration skills and attention to detail
• Proven experience in data entry and customer service
• Excellent communication skills (both verbal and written)
• The ability to work well under pressure and meet deadlines
• A confident and professional telephone manner
• A team player attitude, ready to collaborate and support colleagues
• Experience with using multiple systems (desirable but not essential)

This is a fantastic opportunity to work in a dynamic environment with a friendly team. If you meet the criteria and are available to commit to this temporary role until June 2025, we would love to hear from you!
How to Apply:
Apply now or contact us for more information about this exciting opportunity!