Customer Service Advisor

Customer Service Advisor
£26,000 PA + Quarterly bonus scheme
Eynsham, OX29
Full-Time / Permanent
Monday to Friday 08:00-17:00

Job Summary:
As a Customer Service Advisor, your primary role is to deliver an exceptional experience to all customers and promote our complete range of products and services. You will ensure customer needs are managed in a timely and professional manner by being highly organised and knowledgeable about our products, processes, and systems. Your positive and helpful attitude, combined with your experience, will help you exceed customer expectations when answering questions, processing orders, and providing solutions to customer enquiries.
Key Responsibilities:

• Answering inbound customer calls
• Making outbound calls to lapsed and active customers
• Accurately processing orders
• Providing prices and stock availability
• Identifying the best-suited product for the customer
• Problem-solving
• Building strong relationships and identifying opportunities
• Recognising up-selling opportunities
• Advising on lead-time for back-ordered items
• Providing updates on order status
• Managing orders and quotations
• Following up on provided quotations
• Updating the company CRM
• Serving at the Trade counter

Benefits:

• Company bonus scheme
• 30 days annual leave – Increasing by one per year up to 33
• Additional days off for: Birthday / Christmas Eve / Volunteering
• Free parking
• Discounted rates for company products
• Company social events

How to Apply:
If you are passionate about customer service and meet the above requirements, we would love to hear from you. Please send your CV including contact details and we will be in touch.