£25,000 Per Annum
Full Time
Temporary
Stoke-on-Trent, Staffordshire
Administration
Posted 2 days ago
Expires In 26 Days
Job Description
Temporary Customer Service Advisor
Pertemps Stoke are currently seeking a motivated and professional Temporary Customer Service Advisor to join our client’s team in the Stoke-on-Trent area.
Key Responsibilities of this Customer Service Advisor role:
- Respond to customer inquiries, resolve issues, and provide accurate information regarding products and services via phone, email, or online chat.
- Handle customer complaints in a professional and timely manner, ensuring customer satisfaction is achieved.
- Assist with the processing of orders and provide updates on delivery or service status.
- Accurately input customer details and maintain comprehensive records of customer interactions and transactions.
- Work closely with other departments to ensure customer queries are handled efficiently and effectively.
- Maintain and report on customer feedback, trends, and service performance as needed.
- Previous experience in a customer service role is highly preferred.
- Strong verbal and written communication skills, with a clear and friendly phone manner.
- Able to handle challenging customer situations and find appropriate solutions quickly.
- Accurate and thorough in documenting customer interactions and transactions.
- Able to work effectively within a team environment, supporting colleagues when needed.
- Comfortable using computer systems and customer service software; familiarity with Microsoft Office is an advantage.
- Must be able to work rotational shifts (06:00-14:00 & 10:00-18:00, Monday to Friday).
- Salary: £25,000 per annum.
- Temporary ongoing position
- Free onsite parking
- Hours of work: Rotational 6am-2pm & 10am-6pm Monday to Friday
- Location: Stoke-on-Trent
Please note that Pertemps will only contact applicants who have the relevant experience for the position. If you wish to discuss other opportunities, then please contact.
Stephanie Howle
Stephanie.Howle@pertemps.co.uk
01782 968220
Division 162
Pertemps Stoke
Quantum House
290 Leek Road
Stoke on Trent
Staffordshire
ST4 2BX
01782 968220
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