Housing Contracts Manager

Estate Services Contract Manager 
Location: London (4 days on-site, 1 day remote)
Rate: £300 – £350 per day (Inside IR35)
Start Date: Immediate (subject to interview, references and DBS check)

The Opportunity
We are seeking a skilled and motivated Contract Manager to join the Housing Department of a London Borough Council in West London. This role will be responsible for overseeing the delivery of cleaning and grounds maintenance contracts across the borough’s estates. You will play a central part in ensuring high service standards, managing a small team, resolving resident concerns, and driving forward service improvements.

Main Responsibilities
Contract Oversight: Manage the cleaning and grounds maintenance contracts, ensuring contractors meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Management: Convene monthly contract review meetings, monitor contractor performance, and implement necessary improvements.
Team Leadership: Line manage a team of four officers, supporting estate inspections, complaint resolution, and service enhancement activities.
Stakeholder Relations: Build strong working relationships with residents, contractors, and internal teams to resolve issues and enhance the quality of service.
Complaints and Compliance: Oversee the complaints process, ensuring timely responses and high levels of resident satisfaction.
Health and Safety: Ensure contractors adhere to health and safety regulations in the delivery of waste collection and street cleansing services.
Reporting and Analysis: Analyse service performance data, produce clear management reports, and make recommendations for ongoing service improvements.
Project Management: Lead initiatives aimed at enhancing estate services in support of the council’s sustainability and ecological targets.
Resident Engagement: Attend resident meetings, surgeries, and forums as needed, including some outside standard working hours.

Essential Skills and Experience
Proven experience in contract management, ideally within estate services, cleaning, or grounds maintenance.
Background in managing customer-facing teams, preferably within the public or housing sector.
Strong skills in performance management, with a focus on achieving measurable outcomes.
Excellent problem-solving abilities, with a proactive approach to identifying and addressing service issues.
Proficiency in data analysis, reporting, and using IT systems to monitor and improve service delivery.
Outstanding written and verbal communication skills, with the ability to engage confidently with a range of stakeholders.
Flexibility to adapt to changing priorities and willingness to attend evening meetings when necessary.
Desirable
Familiarity with local authority housing services or similar settings.
Awareness of sustainability and climate-related initiatives within estate service delivery.
Why Join Us?
Make a tangible impact on the quality of life for local residents.
Join a dynamic and collaborative team environment.
Benefit from flexible working arrangements (four days on-site, one day remote).

Next Steps
If you are an organised, proactive professional with a passion for delivering high-quality estate services, we would welcome your application. Please submit your CV for immediate consideration.

Agency Note: This role falls inside IR35. Candidates must be available to start immediately and be able to commit to a minimum of four days a week on-site.