Careline Manager

Job Title: Careline Manager
Location: London
Reports to: Head of Provided Services
Pay Rate: £28.06 per hour (Umbrella: £35.11)
Shifts: 24/7 rota, including out-of-hours, nights, and weekends

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Join Us as a Careline Manager – Make a Difference in Adult Social Care

Are you an experienced manager with a passion for delivering high-quality, customer-focused services? Do you thrive in a fast-paced, 24/7 environment where your leadership can directly impact the lives of vulnerable adults? If so, we want to hear from you!
We are seeking a dedicated Careline Manager to lead our Careline Service in London, ensuring it delivers exceptional support to our diverse communities, 24 hours a day, 365 days a year.

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Your Role

As the Careline Manager, you will:

• Lead and Inspire: Manage a team of Deputy Careline Managers and Duty Careline Officers, ensuring the service is staffed, motivated, and performing to the highest standards.
• Drive Excellence: Oversee the delivery of a 24/7 alarm monitoring and response service, ensuring it meets legislative requirements, local policies, and the needs of our service users.
• Innovate and Improve: Develop and implement strategies to continuously improve service delivery, ensuring best practices are shared across the team.
• Manage Resources: Take responsibility for budgets, rotas, and resources, ensuring efficient use of funds and compliance with European Working Time Directives.
• Build Partnerships: Develop strong relationships with internal and external stakeholders to ensure seamless service delivery and promote the Careline Service across the borough.
• Ensure Safety: Act as the Lead Officer for Adult Safeguarding, ensuring all policies and procedures are followed to protect vulnerable adults.

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What We’re Looking For

We need someone who has:

• Proven Leadership Skills: Experience managing and directing staff in a 24/7 service environment.
• Customer Focus: A track record of delivering high-quality, customer-focused services.
• Technical Expertise: Knowledge of Community Alarm monitoring systems and experience using IT packages like Word and Excel.
• Strategic Thinking: The ability to analyse complex information, solve problems, and implement innovative solutions.
• Commitment to Equality: A strong understanding of equalities issues and a dedication to promoting inclusive practices.
• Flexibility: Willingness to participate in an on-call rota to provide out-of-hours management support.

Desirable: A full UK driving licence (manual).

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Why Join Us?

• Make an Impact: Play a vital role in supporting vulnerable adults and improving their quality of life.
• Professional Growth: Opportunities to develop new working practices, lead projects, and enhance your skills in a dynamic environment.
• Supportive Environment: Work within a team that values collaboration, innovation, and continuous improvement.
• Competitive Pay: Earn £28.06 per hour (Umbrella: £35.11) with the potential for additional benefits.

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Key Responsibilities

• Ensure the Careline Service operates 24/7, meeting all quality standards and contractual commitments.
• Recruit, train, and develop staff, providing regular supervision and support.
• Monitor budgets, activity, and performance, ensuring targets are met and resources are used effectively.
• Develop and maintain partnerships to enhance service delivery and meet the needs of service users.
• Act as the Lead Officer for Adult Safeguarding, ensuring compliance with policies and procedures.
• Prepare management reports, maintain accurate records, and ensure compliance with contractual requirements.

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Apply Now!

If you’re ready to take on this rewarding leadership role and make a real difference in your community, we’d love to hear from you.