Careline Manager

Job Title: Careline Manager
Location: London
Reports to: Head of Provided Services
Pay Rate: £28.06 per hour (Umbrella: £35.11)

Join Us as a Careline Manager – Lead a Life-Changing Service in Adult Social Care

Are you an experienced manager with a passion for delivering exceptional, customer-focused services? Do you thrive in a fast-paced, 24/7 environment where your leadership can make a real difference to vulnerable adults? If so, we want you to join our team!

We’re looking for a dedicated Careline Manager to lead our 24/7 Careline Service in London. This is a unique opportunity to manage an emergency call-handling service that supports our diverse communities around the clock.

Your Role:
As the Careline Manager, you will:

• Lead and Inspire: Manage a team of Deputy Careline Managers and Duty Careline Officers, ensuring they’re motivated, well-trained, and delivering the highest standards of care.
• Drive Excellence: Oversee a 24/7 alarm monitoring and response service, ensuring it meets legislative requirements and the needs of our service users.
• Innovate and Improve: Develop strategies to enhance service delivery, share best practices, and implement innovative solutions.
• Manage Resources: Take charge of budgets, rotas, and resources, ensuring efficient use of funds and compliance with European Working Time Directives.
• Build Partnerships: Collaborate with internal and external stakeholders to deliver seamless services and promote the Careline Service across the borough.
• Ensure Safety: Act as the Lead Officer for Adult Safeguarding, ensuring all policies and procedures are followed to protect vulnerable adults.

What We’re Looking For:

• Proven experience managing a 24/7 service, ideally within emergency response, healthcare, or social care (e.g., London Ambulance Service, NHS 111).
• Strong leadership skills with a track record of motivating teams and delivering high-quality, customer-focused services.
• Knowledge of Community Alarm monitoring systems and proficiency in IT packages like Word and Excel.
• Strategic thinking and problem-solving skills to analyse complex information and implement effective solutions.
• A commitment to equality and inclusivity, with a strong understanding of equalities issues.
• Flexibility to participate in an on-call rota, including out-of-hours, nights, and weekends.
• Desirable: A full UK driving licence (manual).

Why Join Us?

• Make a Difference: Play a vital role in improving the lives of vulnerable adults in your community.
• Professional Growth: Opportunities to lead projects, develop new practices, and enhance your skills in a dynamic environment.
• Supportive Team: Work in a collaborative, innovative, and inclusive team that values your contributions.
• Competitive Pay: Earn £28.06 per hour (Umbrella: £35.11) with potential additional benefits.

Key Responsibilities:

• Ensure the Careline Service operates 24/7, meeting all quality standards and contractual commitments.
• Recruit, train, and develop staff, providing regular supervision and support.
• Monitor budgets, activity, and performance to ensure targets are met and resources are used effectively.
• Develop partnerships to enhance service delivery and meet the needs of service users.
• Act as the Lead Officer for Adult Safeguarding, ensuring compliance with policies and procedures.
• Prepare management reports, maintain accurate records, and ensure compliance with contractual requirements.

Shifts:
This role is primarily Monday to Friday, 9am–5pm, but flexibility is key. You’ll need to cover out-of-hours shifts, nights, and weekends as required to support the 24/7 rota.

Apply Now!
If you’re ready to take on this rewarding leadership role and make a real impact in your community, we’d love to hear from you.