Homelessness Housing Adviser

Job Title: Homelessness Housing Adviser
Reports To: Sheltered Housing Manager
Hourly Pay Rate: £30 (Umbrella PAYE)
Contract Type: Full-Time (Monday to Friday, 36 hours per week)
Duration: Initially 6 months
Location: West London – hybrid working with 3-4 days in office

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About the Role:

We are partnering with Hammersmith & Fulham Council to recruit a dedicated Homelessness Housing Adviser. This pivotal role involves overseeing a frontline team responsible for assisting individuals at risk of or experiencing homelessness. The primary objective is to ensure a seamless and efficient service, underpinned by a strong understanding of the Housing Act 1996 and related legislation.
As a Homelessness Housing Adviser, you will provide guidance and manage referrals, optimising service delivery and ensuring that residents' needs are met effectively and empathetically. The role involves staff support and training, as well as direct engagement with the public.

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Key Responsibilities:

• Lead and support a team, ensuring the delivery of high-quality customer service.
• Conduct housing options interviews with individuals at risk of homelessness, applying a person-centred approach.
• Assess and determine homelessness applications in line with statutory obligations, guidance, and case law.
• Maintain performance by evaluating and improving operational processes and individual contributions.
• Ensure effective referrals to appropriate services, managing and resolving queries efficiently.
• Support team development through regular performance evaluations and training.

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Key Skills & Knowledge:

• In-depth understanding of homelessness legislation, particularly Part VII of the Housing Act 1996.
• Proven ability to work with diverse communities and implement effective dispute resolution strategies.
• Empathy, resilience, and strong emotional intelligence in challenging situations.
• Excellent organisational skills, adept at managing competing priorities and meeting deadlines.
• Strong communication skills with the ability to present information clearly both verbally and in writing.
• Proficiency in maintaining accurate records across digital and manual systems.
• Commitment to ongoing personal and professional development.

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Why Join Us?
This is an opportunity to make a real difference in the lives of residents and contribute to the local community. Be part of a dynamic, supportive team dedicated to achieving positive housing outcomes.

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Apply Now:
Interested candidates can contact Imran at Red Personnel for further information.
Note: Only shortlisted candidates will be contacted.